This page explains how customers, businesses and people who sent an enquiry through this website can request deletion of personal data collected through BRAND.
1. Scope
- Messages, display names and contact details exchanged with businesses using the Service via WhatsApp, Facebook Messenger and Instagram
- Business and staff account data
- Enquiries submitted through this website
2. How to Request Deletion
- By email: email info@smartclinicaihk.com with your name, the business you contacted, and the channel and contact details you used (WhatsApp number, Facebook name or Instagram username).
- Through the business: the business is the Data User for its customers' data, so you can also ask the business directly, and we will help complete the deletion.
- Facebook and Instagram users: remove the Service's access under Facebook "Settings & privacy" → "Settings" → "Apps and Websites" to stop future access. To delete stored message records, please also email us.
3. Processing Time
We will verify and complete the deletion within 30 business days of receiving your request, and confirm through the contact details you gave us.
4. Exceptions
- Where applicable law or regulation requires us to keep specific records
- Where the data relates to an unresolved dispute or legal proceeding
If either applies, we will explain why and how long the data will be kept.
5. Contact Us
SmartClinic AI HK Limited
Email: info@smartclinicaihk.com