WhatsApp broadcastsComing soon
Choose tags or upload a list, then send a template message approved by Meta. Messages go only to customers who agreed to receive promotions. Customers can opt out at any time, and then receive no more promotions.
Features
From sending a promotion to answering the questions it brings in, every feature follows how a promotion actually runs.
Promote
Coupon codesComing soon
Create a batch of codes and hand one to each customer in a broadcast. Every code belongs to one customer, and we record which codes were sent and used, so you can see what a promotion actually sold.
Contact tagsComing soon
Tag customers by interest, purchase history or membership tier. When a new product launches, message only the people it suits and spend less on message fees.
Promotion reportsComing soon
Sent, delivered, read and code-use figures for each promotion in one view, ready for your management report.
Reply
AI replies from approved facts
AI works out what the customer is asking, picks the matching fact you have approved, and replies with its exact wording. Prices, dates, addresses and terms are never rewritten.
Team takeover
Questions without an approved answer go to your team. After a team member replies, AI pauses for that customer for 12 hours so no one answers twice.
WhatsApp inbox
All conversations in one web inbox, with delivered and read status. Each business can have several staff accounts, with owner and staff roles.
Messenger and InstagramComing soon
Connect your Facebook Page and its linked Instagram professional account, and their messages appear next to WhatsApp, ready to answer.
Bookings and reschedulingComing soon
Customers can book, reschedule or cancel in-store services, such as consultations or fittings, over WhatsApp.
Setup and security
We set it up for you
We read your website and turn it into a list of facts for you to approve, edit or add to. For each promotion, you add only its terms.
Chinese and English
Switch the inbox between Chinese and English at any time.
Data kept separately
Each business's data sits in its own database schema. Staff see only their own business's data.
Sign-in protection
Passwords are stored only as hashes. After 5 wrong attempts, an account locks for 15 minutes, and sessions expire after 12 hours.
Questions
How are WhatsApp message fees charged?
Meta charges by message category and the recipient's location, directly to the payment method on your WhatsApp Business account. Our service fee is separate and does not include or mark up message fees.
Do I need to build conversation flows?
No. AI answers from facts you have approved, so there are no keywords or flow charts to set up. You check that the facts are right, and add the terms of each promotion when you send it.
Can the AI get answers wrong?
AI only decides which approved fact matches the question, and the reply is that fact's exact wording. It never composes prices or terms itself. If no fact matches, the conversation goes to your team.
Can I keep my current WhatsApp number?
Meta has a formal number migration process that keeps the number's display name, quality rating and messaging limit, and copies approved templates to the new account. Before migrating, your Meta business account must be verified and two-step verification must be turned off for the number. We confirm the migration plan with you when we prepare your quote.
How much does it cost?
We quote based on your message volume and the features you need. Leave your details and we will contact you within two business days.
Where is my data stored?
The database is in Google Cloud's Hong Kong region. Some processing, such as AI language processing and message delivery, may take place on servers outside Hong Kong. See our Privacy Policy for details.
Want to know if it fits your brand?
Leave your details and we will contact you within two business days.